Wait until you hear doorbell is in pairing mode and the LEDs are white and spinning clockwise, then try pairing the doorbell again.Factory reset the doorbell by pressing the SYNC/RESET button for 3 seconds or until you hear Please be patient as doorbell restores its factory settings.Turn OFF/ON the doorbell by removing the power cord connected to the micro USB port or by turning OFF the AC power that is powering the doorbell by removing the cables from the doorbell’s back or by turning OFF the breaker that controls the current that goes to the doorbell.NOTE: If there are too many Wi-Fi hotspots near the user’s Mobile Device, the doorbell’s hotspot may not appear. If the doorbell’s hotspot doesn’t appear, please close and reopen the menu or turn OFF/ON the Wi-Fi.NOTE : “XXXXXX” is the first digits of the device's unique identifier (UID). The name of the hotspot is DOORBELL-XXXXXX.Check for the doorbell’s hotspot in the Wi-Fi menu.Press “ Continue” to go to the " Pairing the doorbell" screen again and wait up to a minute to see the doorbell’s hotspot.Go back to the " Pairing the doorbell" screen and you should be in pairing mode.Make sure that your Smart Device Location feature is turned ON.NOTE: If you cannot see the desired hotspot or Wi-Fi in the app, take the doorbell closer to your wireless network. Ensure there is enough signal from your wireless network to connect the doorbell.Otherwise, the pairing process will time out and be unsuccessful. When pairing the doorbell for the first time, make sure the doorbell and Smart Device are close together.Please see the beginning of this article for more information. NOTE: Your product’s Quick Setup Guide can be located on your product’s support page at. Make sure the doorbell is properly powered on by connecting the micro USB cable to the USB port and an AC charger, as detailed in your product’s Quick Setup Guide.Ensure the doorbell’s LEDs are white and rotating clockwise (the LED’s surround the ring button). If you are unable to find the doorbell hotspot and pair it to the Night Owl Connect App, please try the steps below before contacting technical support. NOTE:If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. From your product’s support page, scroll down and click on “ Manual.” Visit and enter your Series (WDB-20) into the Search bar.Ģ. IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Click from the list below to navigate to that section of this guide for more information.
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